Some jobs were recently lost, for instance, when Silcar was effectively absorbed into Thiess, so security of future employment in this sector is a real concern. The only problem for Telstra with this strategy is growing customer resistance to having their queries dealt with from the other side of the globe, as any talk-back radio discussion on the subject quickly reveals.
The CWU is engaged in discussions with Optus about how best to protect the interests of all the Optus employees potentially affected by this proposal, including any who may choose not to transfer to Visionstream.
In other words, off-shoring provides Telstra with access to a large pool of readily available and relatively cheap labour that can be summoned up when necessary and disposed of when not.
It will alert the dispatcher through changing from green to red if the CT has taken longer than the scheduled time at any one location. The Whole of Day programme involves the coordination of existing CT location information with Connect ticket-of-work data.
We also argued that no employee should be made redundant in an area where contractors were still being engaged. If the CT is not within a certain distance of the customer premises and the relevant exchange during these times, the ticket of work will be regarded as non-compliant.
In our view, such initiatives are too often driven by immediate cost pressures to the neglect of the bigger strategic picture. Such language is an alarming example of a culture change within the organisation driven by the CEO Ahmed Fahour. This Hub will enable us to move quickly when needed and to ensure that your voices are a constant part of the ongoing narrative.
The over servicing strategy in NSW led to hundreds of delivery rounds, thousands of mail articles, being left undelivered on a daily basis. Given that radiocommunications skills are in short supply, it is surely in the interests of both Optus and Visionstream to ensure that all employees involved regard the process and its outcomes as fair and equitable.
Telstra needs to retain the capability for in-depth analysis of emerging technologies and their applicability under Australian conditions — geographic, demographic and regulatory, not only commercial.
Not least of those was a permanently employed, fully trained and appropriately paid workforce, seen here at work —and at leisure, probably enjoying camping party allowance.
This is to assist in having current employees apply for vacant positions and new recruits stay in the relief positions.
And now Visionstream wants to take over some — but not all — of the current Optus workforce to ensure it can get the job done. We all know how much members earn the right to be shown appreciation at Christmas time when volumes skyrocket. In Networks Delivery, where 30 reductions were proposed, only 17 will proceed while in Networks Media 24 of the original 26 positions will still be declared redundant.
The CWU has been notified of a restructure of the unit which will result in net reduction of 9 positions, with 29 existing roles going and 20 new ones being created. An increase that was the same amount of savings Post achieved by slashing next day delivery in regional Australia.
That is why highly customer focussed telcos like Macquarie Telecom have brought all their customer care in-house.
Operationally having reliefs start at 6: Apart from loss of any negotiated conditions, SPC workers would have suffered heavy pay cuts if the government had had its way.
Communications Minister Malcolm Turnbull has 30 days to disallow the move, but it seems a fait accompli.In a blow to existing services in regional Victoria and New South Wales Australia Post yesterday confirmed that next day delivery services provided for over 30 years would be slashed.
Senior Executives had described next day delivery in a number of regional areas as “over-servicing the customer”. Such language is an alarming example of a culture. Telstra will not go ahead with all of the redundancies initially flagged as arising out of the Operating Model Review in Operations – at least for the time being.
Last month Telstra announced an estimated reduction of positions from Operations over this financial year, with the first round of cuts affecting positions, 92 of them held by agency staff.Download